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V I S I O N
To become the leader in the delivery of quality healthcare at an affordable cost
in the geographies we serve, by establishing the largest network of medical facilities,
with a dedicated team of healthcare professionals who excel in care and compassion.
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M I S S I O N
- Become the preferred provider of comprehensive healthcare at an affordable cost
to the people we serve.
- Nurture a committed and passionate team of healthcare professionals to carry forward
the mission.
- Achieve exponential growth harnessing human, technological and financial resources.
- Hold firmly onto the quality and ethical values of the noble profession.
- Contribute in the field of Medical Education and Research with a quest for acquiring
and imparting knowledge.
- Provide assistance to the underprivileged, as part of the corporate social responsibility
in accomplishing a compassionate mission.
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Q U A L I T Y P O L I C Y
At DM Healthcare, we subscribe to the
view that quality is the outcome of all activities that take place within the organization.
Total Quality Management (TQM), a discipline and philosophy of management
which institutionalizes planned and continuous improvement is instituted in our
group.
We also place emphasis on the focus of improvements being on systems and processes
rather than on the individual; also that all function and employees have to participate
in the improvement process.
Scope
The scope of the Performance Improvement Program includes an overall assessment
of the efficacy of performance improvement activities with a focus on continually
improving services provided and patient safety practices conducted, throughout the
centre. The program consists of these focus components: performance improvement,
patient safety, and quality assessment/improvement and quality control activities.
These indicators are objective, measurable, based on current knowledge and experience.
They are structured to produce statistically valid performance measures of care
provided. This mechanism also provides for evaluation of improvements and the stability
of the improvement over time.
Goals and Objectives
- Promote a safe environment for patients and staff.
- Facilitate a culture of quality throughout all organizations in the group.
- Provide a systematic approach to performance improvement activities.
- Promote high quality, cost effective services through the development and implementation
of policies, procedures and guidelines.
- Promote effective communication.
- Foster staff education processes.
- Improve employee relations and promote employee satisfaction.
- Ensure all DOHMS, MOH, HAAD and other regulatory requirements are included in performance
measures.
- Establish priorities for performance improvement activities.
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